FAQ - ZHONGJIAKANG Technology

02.Are your hearing aids rechargeable?

Yes, many of our models come with rechargeable battery options for added convenience.

03.Can your hearing aids be customized for individual needs?

Absolutely. We offer customized fitting and programming to ensure that each hearing aid meets the specific hearing requirements of the user.

04.Do your hearing aids support Bluetooth connectivity?

A significant number of our advanced models support Bluetooth connectivity, allowing users to connect to smartphones, tablets, and other Bluetooth - enabled devices.

05.What is the battery life of your hearing aids?

Battery life varies depending on the model and usage. Rechargeable models can typically last a full day on a single charge, while disposable battery models may last several days to a week.

Quality and Safety

06.What quality standards do your hearing aids meet?

Our hearing aids meet strict international quality standards, such as ISO 13485 for medical device quality management systems and relevant CE and FDA requirements.

07.Are your hearing aids safe to use?

Yes, all our products undergo rigorous safety testing to ensure they are safe for long - term use.

08.Do you offer a warranty for your hearing aids?

We provide a comprehensive warranty for our hearing aids, which covers manufacturing defects and malfunctions for a specified period.

Production and Supply

09.What is your production capacity?

Our production capacity is [X] units per month, and we can adjust production volume based on customer demand.

10.How long is the production lead time?

The production lead time usually ranges from 7-15 days, depending on the order quantity and product complexity.

11.Can you handle large - scale orders?

Yes, we have the production capabilities and resources to handle large - scale orders efficiently.

12.What is your minimum order quantity (MOQ)?

Our MOQ varies depending on the product model. For more details, please contact our sales team.

Technical Support and Training

13.Do you provide technical support for your hearing aids?

Yes, we offer comprehensive technical support, including remote programming assistance and troubleshooting.

14.Can you provide training for our sales and service teams?

We are happy to provide training programs for your sales and service teams to ensure they have a good understanding of our products and can provide excellent customer service.

Pricing and Payment

15.How do you determine the price of your hearing aids?

The price is determined based on factors such as product features, technology level, and order quantity.

16.What payment methods do you accept?

We accept various payment methods, including.

Shipping and Logistics

17.What shipping methods do you use?

We work with reliable shipping partners and offer options such as DHL, FedEx, UPS, and sea freight.

18.How do you ensure the safe delivery of the products?

We use high - quality packaging materials and follow strict packaging procedures to ensure the safe delivery of our products.

Customization and Branding

19.Can you customize the appearance of the hearing aids?

Yes, we can customize the color and design of the hearing aids according to your requirements.

20.Do you offer private - labeling services?

We do offer private - labeling services, allowing you to brand the hearing aids with your own logo and packaging.